SARMADINA DE BEAUTE LTD

(TERMS AND CONDITIONS)

Background

Sarmadina de beaute  Ltd (hereinafter referred to as “Sarmadina”) is a private salon located in a serene environment at Osapa London, Lekki, Lagos. Our focus is centered on the general health care of the human hair be it natural, relaxed and wig extension. In Sarmadina de beaute, our services include scalp care, relaxing, deep treatments, hair colouring, sells of raw wig extensions, physical/online hair colour education etc.

These Terms and Conditions operates as a legally binding document which govern your use of this website and our other digital channels. In order to use certain Service offerings on this website and our social media handles and other digital channels, you may need to agree to supplemental or other terms and conditions (“Other Agreements”).

To use this website, you must indicate that you have read these Terms and Conditions and agree to be legally bound by clicking all of the applicable “I Agree” boxes that appear herein. By using this website, you agree, you understand and accept these Terms and Conditions. IF YOU DO NOT AGREE WITH THIS TERMS AND CONDITIONS, DO NOT USE THIS SITE.

Cancellation Policy

All Appointment/bookings at Sarmadina De Beaute are subject to a strict 24-hour cancellation policy. Once you have booked Sarmadina de Beauté services online, you will receive an email or SMS confirming that you understand our cancellation policy. Please Note Payment validates your booking.

As a matter of policy, any client who cancels booking last minute or fails to show up after placing a booking will forfeit 40% of the money/payment made. Such a client can EITHER reschedule her appointment/booking by paying up 40% of the agreed service fee OR make a request for refund of the remaining 60% of the said payment/agreed service fee.

General Disclaimer

EXCEPT to the extent prohibited by law: all products and services rendered by Sarmadina are rendered “as is”, “as available” and “with all faults”, and Sarmadina disclaims all warranties, expressed or implied, including without limitation any guarantees regarding condition, quality, performance, accuracy, reliability, commercial value and suitability for specific purposes. All such warranties and liabilities are hereby excluded.

All transaction’s negotiations, representations, agreements between Sarmadina and buyers are documented on this site in ways that can easily be verified by the administrator. You acknowledge that you are solely responsible for the safety of any transaction carried out outside this site and as such Sarmadina shall not be liable for any transaction is not involved in. Administrator disclaims any responsibility for user’s interaction with any individual or organization operating/transacting outside of this site or without Sarmadina.

Sarmadina expressly disclaims all warranties of any kind, whether express, implied, statutory or otherwise, with respect to the service and the site (including, but not limited to, any implied or statutory warranties of merchantability, fitness for a particular use or purpose, title, and non-infringement of intellectual property rights); without limiting the generality of the foregoing, Sarmadina makes no warranty that our services or products will meet your requirements or that the service or this website will be uninterrupted, timely, secure, or error free or that defects in the service or the site will be corrected; the administrator makes no warranty as to the results that may be obtained from the use of the service or the site, the accuracy or reliability of any information obtained through the service or the site, or as to the accuracy of printing enabled via the service; no advice or information, whether oral or written, obtained by the users through the service or the site (or the respective officers, directors, employees, or agents of any such entities) shall create any warranty; and without limiting the foregoing, Sarmadina will not be liable for any loss of data or other content, malfunctions, errors, crashes or other adverse effects that may occur from your use of the service or this website.

Limitation of liability

To the fullest extent permitted by law, in no event will Sarmadina be liable for any damages for loss of revenues, loss of profits, loss of goodwill, loss of use, business interruption, indirect, special, incidental, or consequential damages whatsoever , arising out of or in any way related to this website (including, without limitation, use, inability to use, or the results of use of the service or the site or any content or other materials made available via the site or otherwise in connection with the site, or security breaches or errors related to the site), whether such damages are based on warranty, contract, tort, statute, or any other legal theory, and even if Sarmadina has been advised or should have known of the possibility of such damages. You further agree that, except as prohibited by law, in no event will Sarmadina’s aggregate maximum liability arising out of any kind of claim in any way connected with the site exceed  ₦5000.00 in nigeria, or the equivalent of U.S. $5.00 in local currency elsewhere.

You understand and agree that the submission of any content via the Sarmadina site and the download or upload of any content or other material through the site is done at your own discretion and risk and that you will be solely responsible for any loss or damage to your content or any damage to your computer systems or printers or loss of content (including, without limitation, data) that may result from the download or upload of any content or other materials from this website.

Customer’s Compliance Procedure

Customer delight is a priority for us at Sarmadina and we strive to treat our Clients with respect in all matters. Our complaint practices and procedures comply with the global best standards and we have transparent procedures for prompt complaint handling for our Clients.

Complaints will be reviewed by the Head of Customer Service who handles and manages all complaints. All complaints shall be submitted in the following ways:

Send the letter to the following address:

MD, SARMADINA DE BEAUTE LTD. 2B BROMLEY PLACE, CADOGAN ESTATE, OSAPA LONDON, ETI-OSA L.G.A, LAGOS, NIGERIA

Send the e-mail to info@sarmadinadebeaute.com

You shall put in a Complaint in the following Form:

Date:

Name and Surname:

The code-number of the Agreement:

Contact details:

Details of the Complaint:

A response will be provided within 7 working days.

In case Sarmadina needs additional time to handle Your complaint, You will be informed about that. The Maximum period for processing complaint is 3 (three) months from the date a complaint is received. In case a Client complaint is not settled within a 3 (three) month period, Sarmadina will still send a written response Informing the Client about status of their complaint.

Indemnity Clause

You agree to indemnify, defend, and hold harmless Sarmadina and/or its administrator from and against any and all claims, liabilities, damages, losses, costs, expenses and fees (including without limitation, reasonable attorneys’ fees) that Sarmadina and its administrator may incur as a result of or arising from your violation of these terms of use. Sarmadina reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Sarmadina’s defense of such claim.

Intellectual Property Rights

You will not gain by virtue of your use of this website or patronising our Services or products any rights of ownership of copyrights, patents, trade secrets, trademarks or any other intellectual property rights owned by Sarmadina or its partners. You may not reverse engineer, decompile, or disassemble the Service, except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in these Terms and Conditions.

Return/Refund Policy

At Sarmadina, customer’s delight is our watchword. Our Refund and Return Policy are contained under the three systems of our Entreprise as outlined hereunder:

Our Training

We operate zero Payment Refund Policy in our training programs. Payment made for training and training kits such as manuals, tools, and other materials at Sarmadina De Beaute Training Centers are non-refundable.

Sarmadina Products

There is no refund for or return of any item purchased via this website after delivery and confirmation from the buyer that the item is as advertised except there is a justifiable/lawful reason or complaint. All legitimate request or complaints are to be forwarded to : info@sarmadinadebeaute.com. Every complaint or request for a refund or return must be sent to the designated email address within 7 days of confirmation of delivery. All Payments for our products must either be made to Sarmadina Account Details or via our Third Party Payment Partner. Sarmadina shall not be liable for any payment made contrary to our instructions in this regard.

Sarmadina Beauty Studio Services

At Sarmadina, bookings for our services may be made online. When a booking is made and payment confirmed by the Sarmadina administrator. The customer is obligated to show up at the sarmadina office for the said paid service. There could be penalty for failure of the customer to comply with the bookings’ terms and conditions after payment. Sarmadina shall not be liable to refund, fully, fees paid or payment made owing to the failure of the customer(s) to report/show up for the paid service at the booking time. As a matter of policy, any client who cancels booking last minute or fails to show up after placing a booking will forfeit 40% of the money/payment made. Such a client can EITHER reschedule her appointment/booking by paying up 40% of the agreed service fee OR make a request for refund of the remaining 60% of the said payment/agreed service fee.

Amendment/modification to this refund/return policy shall be effective from the published date on this website in respect of all purchases or bookings.

Shipping Policy

Sarmadina facilitates all shipping of items purchased. We employ DHL only for all shipping abroad. We use local logistics firms such as GIGL, GOKADA and a host of others for shipping within Nigeria. Cost of shipping is borne exclusively by the buyers of our products.

Shipping Rates

Shipping charges for your order depend on the weight of the item/product and your location.

Shipping Timelines

Oversea Shipping: 5-7 working days.

Local Shipping: Intrastate-1-2 working days.

                             Interstate- 2-5 working days.

Personal Data Protection Compliance

Your personal data is not used for any other purposes or shared with third parties save as permitted by the applicable laws or regulations. Your data is removed upon your withdrawal of consent or your request to terminate the use of our service on this website.

Your submission of personal information through Sarmadina De Beaute website is governed by our Privacy Policy. Click here to view our Privacy Policy.

Cookies Policy

Cookies are an important tool that can give businesses a great deal of insight into the user’s online activity. Cookies are small text files that websites place on your device as you are browsing. They are processed and stored by your web browser. In and of themselves, cookies are harmless and serve crucial functions for websites. Cookies can also generally be easily viewed and deleted.

This website employs strictly necessary cookies such as third-party cookies which enable the users of our website to use their features, such as accessing secure areas of the site, ultimately helps in facilitating awesome users experience on this website. This Cookies Policy is an integral part of our PRIVACY POLICY.

Changes to these Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of this Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes or updates. Your continued use of or access to our website or our Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

We shall notify the users of this website about any changes by updating the “Last Updated” date of these terms and conditions.  Any changes or modifications will be effective immediately upon posting the updated TERMS AND CONDITIONS on the website, and you waive the right to receive specific notice of such change or modification.

Governing Laws and Dispute Resolution

SARMADINA  is a registered trademark under the Laws of the Federal Republic of Nigeria and as such its affairs shall be strictly governed by the relevant extant laws, rules, and regulations in Nigeria. If a dispute, controversy, or claim arises out of or relates to these terms and conditions or the breach thereof, and if the dispute cannot be settled through negotiation, the parties shall agree first to try in good faith to settle the dispute by mediation administered by the Lagos Multi Door Courthouse, or a similar dispute resolution service. Consent Judgment on the Award may be entered in any court of competent jurisdiction. If the parties are unsuccessful at resolving the dispute through mediation, the dispute may be taken to a Court of competent jurisdiction.

Contact for Enquiries

Questions about these Terms and Conditions should be sent to us at sheisblondy@yahoo.com